Selfie re-auth triggers automatically. This can be because of certain suspicious activity triggers, or it could be a random spot check.

When it triggers on your account:

1. You'll be notified the next time you try to connect to a PlaySafe Protected environment, or the next time you log into your PlaySafe ID.
      
2. Simply log in to your PlaySafe ID account and you'll be immediately prompted to complete the re-auth.
      
3. Take a quick selfie. That’s all that is required.
4. Once confirmed, your PlaySafe ID unlocks and you're good to go.
      

Key things to know:

• Re-auth triggers are random and can occur more than once over time. This is normal and applies to all accounts equally.
• Your PlaySafe ID will remain locked for PlaySafe Protected environments until the re-auth is completed, so it's worth completing it as soon as you're prompted.
• The re-auth isn’t a full check, it’s just a selfie from the original account holder.