For a penalty to be put in place against a PlaySafe ID, a number of steps have to be passed before any action is taken.

Firstly, a game developer has to submit a violation against a PlaySafe ID, noting what was detected and providing evidence of what they observed. We then evaluate this violation, looking at:

• The context of the game

• The context of the violation

• Our trust score of the user: How long has the user had a PlaySafe ID without penalties? How many games are connected? How many active sessions across those titles?

• Our trust score of the developer: Developers are generally very good and accurate with detecting offenders, but we know there are some that might be overzealous with the ban hammer. Taking their trust score into account prevents this from happening.

Based upon this, we decide what penalty (if any) should be applied. This decision is made separately to what the game developers have enacted on their side. In some cases, we might decide that your PlaySafe ID shouldn’t receive a penalty, even when a certain game account has.